​​​

​​1. Introduction

This Privacy Policy explains how Visual Scales (“the app”) collects, uses, and protects your information.

Visual Scales is developed and operated by Visual Theory Limited.

By using the app, you agree to the terms of this Privacy Policy.

​

2. Data We Collect

Visual Scales is designed to minimise data collection.

We may collect the following:

​

a) Nickname (Optional)

• You may choose to enter a nickname for leaderboard functionality

• A random nickname may be generated if none is provided
   

b) Device Identifier

• A device-based identifier may be used to support app functionality, including leaderboards and basic anti-cheat measures
   

c) Usage Data

• Basic interaction data such as:

  • app usage

  • gameplay progress

  • leaderboard activity

This data is used to operate and improve the app.
 

d) Support Messages

• If you contact support (in-app or via email), we collect the information you provide in your message

​​​

3. What We Do NOT Collect

Visual Scales does not collect:
 

• Names (unless voluntarily provided in support messages)

• Email addresses (unless you contact us directly)

• Phone numbers

• Physical addresses

• Payment details

All payments are handled by Apple App Store or Google Play. We do not have access to your payment information.

​​

4. How We Use Data

We use collected data to:
 

• Provide core app functionality

• Enable leaderboard features

• Maintain app performance and stability

• Improve features and user experience

• Respond to support requests

We do not use your data for advertising or marketing.

 

5. Data Storage & Security

Data may be stored securely using third-party services such as PlayFab.

We take reasonable steps to protect your data, but no system can be guaranteed to be 100% secure.

​

6. Data Sharing

We do not sell or share your personal data with third parties.

Data may be processed by trusted service providers (such as backend infrastructure providers) strictly for the purpose of operating the app.

​

7. Data Retention

We retain data only as long as necessary to operate and improve the app.

​

8. Notifications

Visual Scales may request permission to display local notifications on your device to remind you to continue your learning journey. These notifications are scheduled and managed locally on your device and are not used to collect personal information or send server-based messages.

​

9. Your Rights

Depending on your location, you may have the right to:
 

• Request access to your data

• Request deletion of your data

To make a request, contact us via:
https://visualscales.com/support

​​

10. Children’s Privacy

Visual Scales does not knowingly collect personal data from children.

​​

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the app means you accept any updates.

​​

12. Contact

For any questions about this Privacy Policy, please visit:
https://visualscales.com/support